GDPR PRIVACY

Our Privacy Protection

OUR COMMITMENT

Lumen Designs & Crafts (“we”, “us”, “our”) are committed to ensuring your privacy is protected.


What data do we collect?

Lumen Designs & Crafts collects the following data:

  • Your Name, address, email address and phone number.


How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online, sign up to our mailing list or place an order for any of our products.

  • Use or view our website via your browser’s cookies.


How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

  • We will not store your bank details. Payments are made securely through PayPal or Wix Payments.


How do we store your data?

Our Company does not store your data, Wix (Our website host) Paypal and Wix Payments (On-line shop payments), who are all GDPR compliant

We do not currently store any personal data within our own files.


Marketing

We currently DO NOT send emails with regards to information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please contact: lumendesigns@protonmail.com

Alternatively, you can unsubscribe from our mailing lists at any time by clicking the link at the bottom of our emails.


What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: lumendesigns@protomail.com


Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.


How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website


What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites

Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

We use Paypal to process payment in our online-shop: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

We use Wix Payments in our online-shop to process payments: https://support.wix.com/en/article/about-wix-payments



Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th March 2022.


How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: lumendesigns@protonmail.com